Policies
To offer a safe and secure shopping experience, MR2 Heaven has established these online policies for any user, viewer, or buyer at www.mr2heaven.com.
Conditions of Use
Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.
Warranty:
All products carry the manufacturer's warranty, which varies on a per-product basis. Please be sure to ask us if you have any questions about a specific manufacturer’s warranty before you make a purchase.
MR2 Heaven makes no claim of accountability after a product has been received by the ordering party. The customer assumes all costs associated with the warranty of a given product including any applicable labor for removal and/or replacement of that item(s), diagnosis of a problem that may be related to that item(s) and all shipping costs.
MR2 Heaven, at its sole discretion, may choose to either repair or replace any product returned within the warranty. If neither repair nor replacement is possible, MR2 Heaven will, at its sole discretion, provide a refund, company credit, or replace the item with an item of equal or greater present market value.
Returns:
All returns must be within 30 days of the date purchase invoice. All returned products must be in original, unopened, & resalable condition, identical to the condition that it was received in, with all original documentation, boxes, etc. All returns are subject to a 20% restocking fee.
There are no returns on used parts, closeouts, or special order items.
Special order items include, but are not limited to: Wheels, Body Kits, and any non-USA special order items. All returns must arrive at the MR2 Heaven office in California within 30 days of the date of your original invoice.
MR2 Heaven does NOT provide return labels for returns.
You may choose any shipping provider you would like to use for your return. Make sure to package all items safely so they are not damage during transit. We recommend adding signature confirmation as well as insurance for the full value of the contents.
*If we receive an item that was damaged, or your package is lost by the courier, you will receive no credit from MR2 Heaven and you must handle the damage claim with the courier directly. You assume all responsibility associated with processing an insurance claim with the courier you select.
All returns must have a return authorization email confirmation associated with them. To get a return authorization confirmation email us at sales@mr2heaven.com with “Return Authorization Request” in the subject line and we will email you with the return address and return authorization confirmation.
MR2 Heaven does NOT refund original shipping charges already incurred.
Orders suspected of fraud/scams or those that have initiated a chargeback or dispute will be denied return authorization requests.
Damaged and/or Missing Parts Policy:
Any shipment shipped via UPS, Fedex, DHL, U.S. Postal Service, Pilot Freight, any Freight Company, any Freight Courier, or other Shipping Courier of any kind that is damaged while in transit, must be reported back to MR2 Heaven within 2 days after delivery date. Failure to do so will result in your claim being denied and no monies nor replacement product(s) being provided. NO EXCEPTIONS!
We will assist you in every way possible with this claim, but will not be responsible for the outcome of said claim. Upon us being paid by the courier, we will replace or repair any damaged part(s) you have identified. If the courier denies paying us, MR2 Heaven is under no obligation to give or repair or replace any part(s) you deemed damaged, as the courier is the company responsible for your damaged part(s), not MR2 Heaven.
Make sure to keep all boxes, packing material, shipping labels, etc., until your claim with the courier is resolved.
Any shipment shipped via any freight service (LTL) must be inspected BEFORE signing for shipment. If shipment is signed for before inspecting the shipment and shipment is damaged, this will result in your claim being denied and no monies nor replacement product(s) being provided. NO EXCEPTIONS! Virtually ALL body kits and pieces (among other items) are shipped via LTL, so please be familiar with this policy and ask us questions BEFORE you receive the delivery!
We will use LTL services to deliver items such as body parts, transmissions, and engines. We will assist you in every way possible with this claim, but will not be responsible for the outcome of said claim. Upon us being paid by the courier, we will replace or repair any damaged part(s) you have identified. If the courier denies paying us, MR2 Heaven is under no obligation to give or repair or replace any part(s) you deemed damaged, as the Courier is the company responsible for your damaged part(s), not MR2 Heaven.
Make sure to keep all boxes, packing material, shipping labels, etc., until your claim with the Courier is resolved.
Any shipment missing a part, parts, or part of a "kit" (such as a turbo kit, fuel system, etc.) must be reported to us in writing (e-mail to sales@mr2heaven.com) within 48 hours of receiving shipment. Failure to report any missing parts in writing within 48 hours voids any possibility of us sending you any additional parts we allegedly owe you. It is very rare for us to leave a part out from your order prior to shipment. Thus we will require pictures of all the parts you did receive emailed to us within 48 hours of you notifying us of any alleged missing parts.
Make sure to keep all boxes, packing material, shipping labels, etc., until your claim with the courier is resolved.
On occasion, a courier will damage a box and it will come open, spilling contents while in transit to you. If this is the case, we will assist you in filing a claim with the courier for them to pay us to replace your missing part(s). Note, your claim in this case is with the courier, not with Mr2 Heaven. We will assist you in every way possible with this claim, but will not be responsible for the outcome of said claim. Upon us being paid by the courier, we will replace any missing part(s) you have identified. If the courier denies paying us, MR2 Heaven is under no obligation to give you any part(s) you allege missing, as the courier is the company responsible for your missing part(s), not MR2 Heaven.
Make sure to keep all boxes, packing material, shipping labels, etc., until your claim with the Courier is resolved.
Special Orders:
Any item that is special order may require a deposit or full payment in advance at the time the order is placed. No portion of the deposit nor the full payment is refundable under any condition or circumstance.
Special orders usually take weeks or months to arrive. We generally quote an estimated amount of time. However, due to the nature of this business, some orders take longer than we may expect. MR2 Heaven will not be held responsible for delays from manufacturers, transportation / shipping companies, or product being held at customs.
Credit Policies:
Credit is typically issued within one week (5 business days) of receiving a returned part back at MR2 Heaven. As different credit card companies require varying amounts of time to apply said credit, MR2 Heaven cannot estimate any additional time required for that credit to appear on any individuals credit card.
There are no returns or credits on items used or installed by the customer or items that are physically damaged. If you receive an item that is physically damaged when you receive it then you must contact us within 48 hours of receipt. Do not send a physically damaged item back to MR2 Heaven unless we instruct you to do so! Simply contact us at sales@mr2heaven.com so that we may assist you in handling a damage claim with the carrier (UPS, FedEx, US Postal Service, DHL, an LTL Freight Carrier, etc.).
Payment Policies:
Credit Card: We currently accept Visa, MasterCard, Discover, and American Express.
USA and Canada Customers: We accept only Credit Cards with billing addresses in the U.S.A. and Canada.
International Customers (other than Canada): We may accept Credit Cards from outside the U.S.A. and Canada from repeat customers, but this is at our sole discretion. Please note that the financial institutions charge us an extra 2% to accept Credit Cards from outside the U.S.A. We require you to pay the extra 2% fee. We still cover the normal fee that financial institutions charge us to accept anyone’s credit card. We ask you only to cover this additional fee if your credit card is billed outside the U.S.A. We charge Credit Cards only in U.S. Dollars. Your Credit Card institution will convert it to your country's money when sending you your statement or bill.
PayPal: We will begin to accept PayPal transactions on January 1, 2018
Prepay: Pay only cost of products plus shipping and insurance. Please allow up to 10 business days for personal checks to clear after we receive it here. If you want to avoid waiting, please send a verifiable Bank Cashier's Check or U.S. Postal Service money order.
COD (Collect On Delivery): Sorry, no COD’s.
Bank Wire Transfer: We will add $25 to your total to cover the associated costs of MR2 Heaven receiving a wire transfer. We will send you all of our banking details so that you may make the transfer from your bank to our bank. If you need specific details on how to make a wire transfer we will be happy to provide them. You must have your bank pay us in U.S. Dollars, no exceptions! Your bank will convert your country's money to U.S. Dollars for you at the time of payment.
Western Union: There are Western Union payment stations all over the world. No extra fee is due to MR2 Heaven should you choose to pay with Western Union. However, Western Union will charge you fees to send us money. After you send the Western Union payment, contact us with the Control Number and the name, address, and phone number you used when paying. You must pay us in U.S. Dollars through Western Union, no exceptions! Western Union will convert your country's money to U.S. Dollars for you at the time of payment.
Cancellation Policy:
All cancellations within 1 week of purchase are subject to a 5% cancellation fee. You cannot cancel an order once it has shipped. If an order has shipped and you do not want to keep the product(s), our return policies will apply if you return the part(s) or refuse the shipment(s). You also cannot cancel an order that is noted as a "Special Order".
The following exceptions apply. If you meet one or more of the following exceptions we will not charge you a cancellation fee.
The products ordered are to be shipped ground, they have not shipped yet, and over one week (at least 8 complete days) has passed since you placed your order.
The products ordered are to be shipped expedited (air shipping), they have not shipped yet, and over one business day has passed since you placed your order.
You were advised from MR2 Heaven that we will be unable to ship the products within the timeframe specified in options 1 or 2 even though the timeframe has not passed yet.
You were notified from MR2 Heaven that the price on the product changed after you placed your order and you wish to cancel the order rather than pay the price increase.
You wish to substitute the parts on the order for parts of equal or greater value.
You wish us to keep a credit on file for you that you can apply to an order in the future.
International Orders: Any customer located outside the USA (defined as the 50 states) may not cancel their order after we have received payment, partial or full, no exceptions. If you do cancel you will receive no refund. International orders require us to order all your parts in specifically for you. We then collect all your parts here until your entire order is ready for shipment. Because of the extra time and effort required to fill an international order we do not allow any refunds. However, if you want to change one item for a different item, that is allowed if the original item is not a special order, wheels, or a body part. Please note that if we paid to ship the original item to MR2 Heaven that you will be responsible for the shipping cost of that item to MR2 Heaven. You will also be responsible for the shipping cost of the new item you want to order to get the item from the manufacturer to MR2 Heaven.
Invoice Policy:
Should there be a pricing mistake on your invoice, you have 30 days from the original date of the invoice to have it corrected. You will receive a copy of your invoice in your e-mail within 24 hours of placing your order. If you do not, please contact us at sales@mr2heaven.com. It is your responsibility to review it promptly and make certain you agree with all information on it. After 30 days of the invoice being generated, MR2 Heaven will not be responsible for any errors, including pricing errors. If you believe you have been overcharged, you must contact us within the first 30 days and we will correct it quickly and credit you accordingly if you have indeed been overcharged. This same policy applies to credits. If you have been incorrectly credited, you have 30 days to contact us. After that time, no review will be given to your credit and no adjustment will be due to you.
Shipping to Canada and Mexico:
When we ship to you in Canada or Mexico you will incur additional fees (Brokerage, Customs, Taxes, etc.) that will be charged to you by the shipping company (FedEx, UPS, Postal Service, DHL, etc.). Sometimes these fees will be charged to you at the time you receive the parts. Sometimes these fees will be charged to you at a later time and mailed to you from the shipping company for payment. You are 100% responsible for these fees at the time you are billed. However, if you do not pay them, the shipping company will bill us for your fees. At the time we receive a bill from them we will pay the bill for you plus a 25% service charge and then charge your credit card immediately for the entire amount. We will provide paperwork, upon your request, showing you the bill we received on your behalf from the shipping company. We will e-mail you a copy of the invoice when we charge you, assuming you have provided us your e-mail address. Remember, we charge a 25% service charge for paying your bill for you, so it is in your best interest to pay the shipping company what you owe them when you receive the bill.
Shipping outside North America:
Please e-mail sales@mr2heaven.com with your potential order, your complete address, and any questions you have. We are happy to assist you in getting parts to your door. We ship all parts on our website anywhere in the world!
You, the customer, is responsible for ALL import taxes, brokerage fees, VAT (where applicable), Customs fees, storage fees (if you delay paying or paperwork requirements), delivery fees to your door (if you choose Airport delivery from MR2 Heaven), airport handling fees, paperwork fees, and any and all other charges and fees in regards to clearing your parts through customs of your country and paying your country’s related taxes.
Use of products we sell:
Many of the parts sold through MR2 Heaven are for racing and off-road use only and should never be used on public streets or highways. Some parts are illegal for road use in many states.
Please check your local, state, & federal laws regarding such use. As with any racing activity, there are risks of performance modifications. All installations are at the customer’s own risk. MR2 Heaven holds no responsibility either implied or otherwise for mechanical, electrical, or other failure(s) when using aftermarket performance products.
MR2 Heaven is not responsible for any damage any product we sell may cause you, your vehicle or other vehicles or persons.
All products sold by MR2 Heaven are intended solely for use on USA-specification vehicles, unless specifically noted on a particular product. We make no guarantee that any parts we sell will fit or work on a non-USA specification vehicle.
MR2 Heaven makes no guarantee a part we sell will fit with any other aftermarket parts you have obtained from us or any other source. Modifying your vehicle sometimes requires unforeseen work that will cost you extra time and money, as well as inconvenience you. If you are not prepared for this please do not modify your vehicle.
Accounting Policy:
There will be a $25.00 fee on all returned checks, per incident. All lawsuit expenses towards collecting bad debts are the buyer's responsibility.
There is an additional $35.00 fee that our bank imposes on us for every returned check, so each returned check to MR2 Heaven will cost you $60.00 extra.
We will absolutely pursue all collections to the fullest extent of the law!
Shipping of your order:
We strive to ship your order out as soon as possible, sometimes even within an hour of receiving an order if possible. Our usual order fulfillment days are usually twice a week, either on Monday or Tuesday and Thursday or Friday. We may also fulfill orders on other days of the week including weekends if possible.
If you are using your credit card, please note that MR2 Heaven can ship only to an address we can verify with your credit card company. If you wish to ship to an address other than your billing address, you must add your shipping address onto your credit card account before we can process your order. To expedite the address verification process we encourage you to add your shipping address to your credit card account before you place your order with us. Failing to do so will result in our inability to verify who you are and your order will be delayed. To add your shipping address please call the customer service number (usually located on the back of your credit card) and speak with a customer service representative. Ask him / her to “add an alternate shipping address to the notes section” of your account. We have found most credit card companies are familiar with this process and can have your shipping address added easily and immediately. Please note that we have found many debit card banks refuse to assist you, their customer. They refuse to add an alternate shipping address to your account, and because of this you will be unable to ship to an address other than your billing address. However, some debit card banks are customer service oriented, so we encourage you to give them a call and ask. Remember, we will not ship your order to an address we cannot verify. This is for your protection as a credit card holder!
In some instances our shopping cart will not accurately calculate shipping costs properly. If there is an issue with your order’s shipping calculation please contact us at sales@mr2heaven.com with your concern with “Shipping Calculation” in the subject line and we will assist you on a case by case basis as needed.
Shipping of body kits, international shipments, and anything shipped with an LTL courier:
If you order large products (body pieces such as bumpers, hoods, doors, trunks, etc.), motors, shortblocks, longblocks, etc. that are shipped with an LTL (Lighter Than Load) courier it is very important you read and understand these terms. If you are an international customer and you will be making a purchase from us, it is very important you read these terms.
LTL and International couriers are not like UPS and FedEx. When you give your signature on an LTL or International waybill or other form or paper, you are signing a legal contract. This contract says that the products have arrived undamaged and that you nor the shipper will make any claim for damage at a later time. It is very important that you inspect every package and every part fully before signing this paper. After you sign, we will not be able to get any money or replacement for any damage caused by the shipping company. MR2 Heaven will not be held responsible (financial or otherwise) if you sign for a package or packages and later discover it was damaged in transit. You will receive no refund, no partial refund, and no replacement of product(s). This is also true should you have someone else sign for you in your absence such as (but not limited to) your spouse, friend, family member, co-worker, or an agent acting on your behalf (body shop, mechanic, tuning shop, etc.). Both the person and ultimately you are responsible for inspection before signing. There are no exceptions to this. If there is something damaged, contact us immediately before signing anything. MR2 Heaven will not be liable for your failure to contact us.
Typographical Errors:
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, MR2Heaven.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. MR2 Heaven shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, MR2 Heaven shall issue a credit to your credit card account in the amount of the charge.
Order Acceptance Policy:
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. MR2 Heaven reserves the right at any time after receipt of your order to accept or decline your order for any reason. MR2 Heaven reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Orders over a certain amount (we do not discuss this amount publicly in order to assist in preventing fraud) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
Customer Information:
Any customer information including any email addresses received by MR2 Heaven will only be used in connection with your order, and will not be sold, or transferred to any third party. Periodically, MR2 Heaven may wish to communicate with customers via email or electronic newsletter, if for any reason you do not wish to receive email communications from MR2 Heaven, you may send an email to sales@mr2heaven with "Remove From Email List" in the subject, and you will not receive any further email communications from us.
Labor Fees Incurred:
You agree to hold MR2 Heaven harmless for any and all labor incurred involving the installation, repair or maintenance of any item purchased from MR2 Heaven. MR2 Heaven is not responsible for any damaged parts or additional labor necessary to repair a vehicle resulting from items purchased from MR2 Heaven.
Other Legal Policies:
We reserve the right to notify you of other stipulations at a later time. Other conditions may apply as necessary.
By ordering from MR2Heaven.com / MR2 Heaven via phone, text, e-mail, standard mail, fax, Facebook, Instagram, Twitter, any other form of Social Media, online messenger, any internet website or internet forum, and/or by our online catalog / website, you are agreeing to and accepting all of the terms and conditions stated above.
Content:
All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of MR2 Heaven or its suppliers/manufactures and is protected by U.S. and international copyright laws. All trademarks, service marks, and trade names of and related to MR2 Heaven are proprietary to MR2 Heaven. All other trademarks not owned by MR2 Heaven or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by MR2 Heaven. Product information such as text, logos, and/or images used to promote products and/or the sale of products have been provided to MR2 Heaven along with permission to use directly from the supplier or manufacture. Any unauthorized use from other companies of the materials appearing on this site without written permission from the supplier and or manufacture may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All software used on this site is the property of MR2 Heaven or its software suppliers and protected by U.S. and international copyright laws and may not be reproduced, modified, distributed, transmitted, or republished.
Satisfaction:
We want our customers to be happy. Happy customers come back for future business and tell their friends. That equals future business later on and a long term relationship for both parties. If you ever encounter an issue where you are not happy with the product, the service, or both, contact us at sales@mr2heaven.com so we can work it out. Because each case is unique, our Terms & Conditions policies will be generalized. However it is our goal and intent to assist every one of our customers to the best of our ability.
