Terms Of Service

1. ACCEPTANCE OF TERMS

By accessing this website or placing an order with MR2 Heaven, you agree to be bound by these Terms of Service.

If you do not agree, you may not use our website or services.

2. ELIGIBILITY & AUTHORIZED USE

You confirm that:

  • You are legally able to enter into a binding contract
  • All information provided is accurate and complete
  • You will not use this website for fraudulent or unlawful activity

We reserve the right to restrict access or refuse service at our discretion.

3. ORDER ACCEPTANCE & RIGHT TO CANCEL

All orders are subject to acceptance by MR2 Heaven.

We may cancel or refuse any order at any time for reasons including but not limited to:

  • Fraud or suspected fraud
  • Pricing or listing errors
  • Payment verification issues
  • Stock or supplier availability issues

Order confirmation does not guarantee acceptance.

4. PRICING, AVAILABILITY & ERRORS

We reserve the right to correct any pricing, product description, or availability errors at any time.

If an error occurs, we may:

  • Cancel the order
  • Update pricing before processing
  • Issue a full refund if payment was already collected

5. PAYMENTS & AUTHORIZATION

By submitting payment, you authorize MR2 Heaven to charge your selected payment method.

  • All payments are processed in USD
  • Additional international or processing fees may apply depending on provider
  • Orders may be held for verification or fraud screening

6. SHIPPING, RETURNS & EXCHANGES (INCORPORATED POLICY)

All shipping, delivery, returns, exchanges, refunds, and related procedures are governed by our Shipping & Returns Policy, which is incorporated into these Terms.

By placing an order, you agree to the Shipping & Returns Policy in effect at the time of purchase.

This includes:

  • Shipping methods and timelines
  • Freight/LTL inspection requirements
  • Damage reporting procedures
  • Return eligibility and RMAs
  • Restocking fees
  • Refund conditions
  • International shipping responsibilities
  • Special order restrictions

7. PARTIAL SHIPMENTS & BACKORDERS

Orders may ship in multiple parts depending on inventory and warehouse location.

We are not responsible for delays caused by:

  • Supplier shortages
  • Manufacturer delays
  • Backorders
  • Carrier delays

8. SPECIAL ORDERS

Special order, custom, or made-to-order items:

  • May require full or partial upfront payment
  • May have extended lead times
  • May not be eligible for cancellation or return

9. SHIPPING ADDRESS VERIFICATION

For fraud prevention, we may only ship to verified billing or approved shipping addresses.

Additional verification may be required before order processing.

10. WARRANTY DISCLAIMER

Products may include manufacturer warranties only.

MR2 Heaven does not provide additional warranties unless explicitly stated.

We are not responsible for:

  • Labor costs
  • Installation costs
  • Diagnostic fees
  • Removal or replacement costs
  • Indirect or consequential damages

Warranty outcomes are at our discretion within manufacturer guidelines.

11. PRODUCT USE, FITMENT & LIABILITY DISCLAIMER

All products are used at the customer’s own risk.

We are not responsible for:

  • Improper installation
  • Vehicle damage or failure
  • Misuse of products
  • Legal compliance of vehicle modifications

Fitment is not guaranteed unless explicitly stated.

Customers are responsible for verifying compatibility before purchase.

12. SHIPPING DELAYS & FORCE MAJEURE

We are not liable for delays or failure to perform due to events outside our control, including but not limited to:

  • Carrier delays
  • Customs delays
  • Supplier shortages
  • Natural disasters
  • Labor disruptions
  • Government actions

All delivery times are estimates only.

13. FRAUD PREVENTION & SECURITY MONITORING

We use fraud detection and verification systems which may include:

  • IP tracking
  • Payment verification tools
  • Billing/shipping verification
  • Order behavior analysis

We reserve the right to cancel or hold any order flagged as high risk.

14. CHARGEBACKS & DISPUTES

Initiating a chargeback without contacting us first may result in:

  • Order cancellation
  • Account restrictions
  • Refusal of future service

We reserve the right to contest invalid chargebacks with supporting evidence.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

MR2 Heaven is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Total liability shall not exceed the amount paid for the product in question.

16. INTELLECTUAL PROPERTY

All content on this website (text, images, branding, design, etc.) is the property of MR2 Heaven or its licensors and may not be used without written permission.

17. PRIVACY & DATA USE (REFERENCE ONLY)

Your use of this website is also governed by our Privacy Policy and Privacy Opt-Out Policy.

We do not sell personal customer data.

18. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. POLICY CHANGES

We may update these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date.

20. CONTACT INFORMATION

For questions regarding these Terms:

MR2 Heaven
Email: sales@mr2heaven.com
Address: 93 Kellogg Way, Santa Clara, CA, United States